Frequently Asked Questions
Everything you need to know about your Insane Labz order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
Are your materials sustainably sourced?
At Insane Labz, we prioritize high-quality, durable fabrics. We are actively working toward a fully sustainable supply chain and currently use 100% organic cotton in our premium collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page to follow your package's journey.